I mentioned in an earlier blog that I was finally taking the plunge at getting broadband at home. There were many packages to choose from, but I settled for BT’s great “Broadband & Total Talk” offer which is advertised for €45 per month for a 1MB line and free landline calls to Ireland and the UK (anytime of day).
I thought to myself at the time that this was too good to be true, but when the modem arrived within days I was a happy little camper.
That was until I received my first bill. Now I envisaged a connection fee of around €45 as stated on their website, but when a bill arrived for €220 in total, I really thought there was something wrong. I sent in a few queries by email that were never responded to and eventually I forgot about it.
Then today I received another bill from BT. This month they decided to charge me €126 on a bill that only had €3 worth of calls outside the boundaries of the total talk deal. So this time I couldn’t let it go. I rang them up and talk to a lovely guy, who basically tried to convince me it was the way they do the billing that made it look expensive….
I had to be firm and say, “sorry mate, but when I went to school, 45 + 45 was 90, if you add €3 - that becomes €93″. He eventually agreed…. so now it is in the hands of his bosses.
I really don’t like this dishonesty amoungst companies, so many people would have just agreed with him and let them away with it, sure I even let them away with it on my first bill. They’re making money out of confusing genuine people, who think that they did it for a reason and it had to be paid.
From here on in I’ll be keeping a close eye on the bills I receive from them anyway!
[...] wrote an article back in December of 2006 about how I was overcharged by BT for my broadband and total talk package that I signed up for at [...]