I wrote an article back in December of 2006 about how I was overcharged by BT for my broadband and total talk package that I signed up for at the end of that year.
In that article I mentioned that I would keep an eye on my bills to make sure they weren’t trying to overcharge me again. Well, I didn’t and yet again I have been deceived.
Since signing up for the BT Broadband & Total Talk package, I should have only been charged for calls made to mobiles, international calls and any calls that went over 59 minutes. All landline calls to Ireland and the UK are supposed to be free (once not longer than 59 mins).
After the mess the made of billing me when I opened the account, I didn’t think I could possibly be stung again. But low and behold, I have. Like a sucker with too much money to care, I didn’t even bother keeping an eye on my bill. Since I use my mobile most of time, it’s very rare that I’d make a call from home. So when I got a bill for over €100 I thought I’d check just to see what I was wasting my money on.
It turns out that BT were charging me for calls to Ireland and the UK, when they weren’t supposed to be.
But that’s not my issue, mistakes happen all the time. But when you email a support email address and the person at the end refuses to acknowledge an issue and puts the blame back on me, I have a problem with that.
I emailed BT support and a girl responded a day later telling me what I already knew, that the charges were for calls to Ireland and the UK. In my responding email, I told her I was aware of this, but that I shouldn’t be charged for this as I was on the Total Talk package. A day later, the response comes back that I am not in fact on the Total Talk package. And she pointed out that I was in fact on the Talk option, not the Total Talk.
I responded and said that this was obviously an error since I had always been on the Total Talk package from the day I signed up. I also noted that the amount I was being carged was in fact for the Total Talk package which is €47.50 a month and not the €39 a month that the Talk package is charged at.
She responded another day later to say “I can confirm that you are not being charged for the Total Talk package”. As simple as that - in her eyes, the case was closed.
So, on to the phone I go and try to talk to someone as I clearly was getting nowhere with the email support. However, when I rang, the girl at the end of the phone refused to talk to me about the issue because I had been using the email support - have you ever heard such utter madness???
Anyway, I got a bit annoyed with her, which I tend not to and all she could was tell her supervisor who was supposed to have rang me by now… but yet again, still no response.
I’ll keep you posted on the outcome - but so far, it’s not looking very positive!