LuzernTech sent me a mail today, saying they would refund my delivery. The only problem is, it’s only delivery for me returning it. I dropped it back myself, so unless they’ll take a bill for the petrol…
Anyway, I insisted again I wanted my money back from the original delivery charge, they replied saying that they won’t do this. So again I have insisted they pay me before I take this further.
Will let you know how I get on.
OH!! And I noticed today that this shower of chancers are IIA members – http://www.iia.ie/membership/member/2826/luzern-technology-solutions-ltd
#1 by Tom McGrath at August 2nd, 2010
| Quote
Hello Tom
On reading your complaints against Luzern Tech Ithought I had written it as the same thing happened to me when I purchased a TV/DVD from them. After a couple of weeks the screen just went blank. When I contacted them I was told to return it to Blachardstown which Idid and like you Iwas amazed at the security
arrangements they have. I asked for a replacement but was told they did not have one but would get a refund within a couple of weeks. They made no attempt to either to repair or replace the TV which I would have been happy to accept and when I did get my refund it was minus the 8.50 postage!!! After reading your letter it does seem a common practice by them and not an isolated case. To be fair I have bought other items from them which I am happy with but I will be more cautious next time I buy!!!