I received an apology from LuzernTech today. Maybe I’m being a bit picky, but it doesn’t seem very sincere. It sounds like a child has been scolded and forced to apologise “or else”.
It’s hardly a professional response and certainly not an example of great customer service.
Anyway, it’s closure I guess. Here’s what they sent….
#1 by Darren at July 25th, 2008
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thats not an apology at all imo. They are just apologising for the fact you were inconvenienced. They are not accepting any responsibility for their actions so its not worth a dime