I just happened to look at the eFlow website today and couldn’t help but miss the big notice. It says:
“If you have received a payment request notice from eFlow and your vehicle did not make the journey”
Maybe I’m wrong, but this leads me to believe they’ve had quite a few calls from people who have received bills in error. That’s funny enough, but this response is even funnier….
“The problem is most likely due to an incorrect reading of the registration plate of the actual vehicle in question. While the system uses the best number plate reading technology in the world and has an overall accuracy rate close to 100%, no system whether automated or manual can achieve 100% under all conditions. Issues arise such as broken number plates on vehicles, dirty number plates, poor weather conditions, non-standard number plates and specific issues such as mounting bolts obscuring letter or number details.”
That doesn’t sound very promising does it?
#1 by mary cronin at May 20th, 2009
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used toll in jan, if bill came it was paid, i dispute it did,most definetly did not recieve fine notice of 41.50,now letter from Pierse & Fitzgibbon solicitors, for fine totalling 152 euros,they say NRA not obliged to send any notice of those fines, anybody with same problem
#2 by Lorraine at July 22nd, 2009
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Hi mary, I would advise you to request a full statement of your account. I received a fine for €41.50 after paying €6.00 for a trip on 30/6/09. I found the receipt for the payment but because the letter requesting the €6.00 was not scanned in the shop the €6.00 was credited to my car reg but not offset against that journey. My account was left €6.00 in credit. They agreed to abolish the fine but here is the craziest bit. THEY CANNOT OFFSET THE CREDIT IN MY ACCOUNT OF €6.00 AGAINST THE JOURNEY THAT IS OUTSTANDING. I HAD TO PAY AGAIN BY CREDIT CARD AND THEY WILL SEND ME A CHEQUE FOR €6.00. I AM IN CONTACT WITH THE NRA TO GET THIS SORTED. YOUR ACCOUNT COULD BE IN CREDIT BUT IF YOU DIDNT GET THE LETTER SCANNED IT DOESNT COUNT. THEY WILL TELL YOU THAT YOU MUST REQUEST A STATEMENT OF YOUR ACCOUNT IN WRITING AND I AM TRYING TO GET THIS ABOLISHED AS WHY SHOULD YOU HAVE TO REQUEST IT IN WRITING. JUST HOPING THAT YOU WONT BOTHER