Posts Tagged LuzernTech

LuzernTech Continue to Get Away With It

It’s been six months since I posted my first article about LuzernTech, the “Online Supplier of Refurbished Equipment”. I wrote about my experience when buying a DVD player from them, through the auction site eBay.

After contacting the National Consumer Agency, I finally got a full refund. However, they still appear to be causing a lot of people, a lot of heartache. Just take a look at their negative feedback for the last 6 months, it’s clear that they are still pulling the wool over a lot of peoples eyes.

Apart from the apparent lack of communication from them, the same issue that I had seems to have arisen a number of times yet again. The issue? Well in a nutshell, they refused to refund me the delivery cost of the item even though what they sent me was broken. This is obviously illegal, yet they get away with it because not many people seem to know their rights.

Another nasty tactic they seem to use a lot is that if one of their “auction items” sell for too low a price, they seem to send you out either a broken one or tell you that they don’t have any in stock. This is clearly a breach of the terms of usage on eBay.

It seems that neither the National Consumer Agency or eBay really care what this company are doing. For the NDA, they’re probably too small to be concerned about. For eBay, they are probably making a nice few bob from them.

So the only way things will change it seems is if people stand up and stop buying from them. Let’s face it, it would be a great service if what they say they offered was true. You can see this from the positive feedback from the lucky ones….

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LuzernTech Apology

I received an apology from LuzernTech today. Maybe I’m being a bit picky, but it doesn’t seem very sincere. It sounds like a child has been scolded and forced to apologise “or else”.

It’s hardly a professional response and certainly not an example of great customer service.

Anyway, it’s closure I guess. Here’s what they sent….

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LuzernTech – I finally got my full refund

It’s been a few weeks now, but I’ve finally got my money back from LuzernTech. They seem to have caved in to pressure from the National Consumer Agency (NCA) who wrote to them about their illegal activity with how they handled my order.

Out of principle, I wanted them to see that what they were doing was completely wrong, but also prewarn others of what type of a business they actually are.

Yet again, they proved that their customer service has a lot to be desired. I got no email from them to state that they had refunded my money, never mind an apology. I simply got a message from Paypal notifying me of the refund.

They seem to have changed the reference to the returns policy regarding shipping costs on their website.  Something I’m happy to see removed!

Although LuzernTech have some great prices on some great products, be very careful. It seems that the old adage “if it seems to good to be true, it probably is”; is well and truly the case with LuzernTech. I’m still convinced that if I had of paid a reasonable price for the product, I’d be sitting at home with the DVD player I purchased from them. So be careful with your purchases with them – they certainly don’t make it easy to resolve any issues you may have.

Oh and I better just say – The National Consumer Agency were brilliant. They really did do a good job with LuzernTech, so I’d strongly suggest you contact them in the future if you have any consumer related issues.

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LuzernTech (Luzern Tech) – Steer well clear


A few weeks ago I decided to purchase a DVD recorder, you know, one of the cool ones that allow you to pause live TV, allows you to record to an internal HDD aswell DVDRs etc.

After much searching of the shops I decided I’d go with a Philips DVDR3597H (scroll to bottom), which seemed to have everything I required. In the shops they were ranging from €250 to €290 a pop. When I went into one well known electronics store, they were displaying a 20% off sign, when I asked them could I buy one, they only had the display model left. I don’t know why, but they wouldn’t give me anymore off the ragged looking display model, so I didn’t buy it then and there.

A friend of mine who frequently uses eBay recommend an eBay store by a crowd who call themselves Luzern Tech. I went onto eBay to have a look at them and the product I wanted was on auction for only £10 GBP.

I thought “great! this is my lucky day”. Well how wrong was I…
I won the auction for £71 GBP. Delighted, I paid the £71 + £8.50 delivery charge. In total it worked out at around €102. Happy days!! :)

When I received the product about 10 days later, I set it up and within minutes had it all functioning perfectly.

Now… the box that arrives with the product has a lovely page stating that all products are “fully tested” before leaving the warehouse – worringly though, they had a much longer explaination on how to return your product.

Anyway, when I tried to use the most basic and fundemental part of a DVD player, my world collapsed around me. I inserted my favourite Pearl Harbour DVD 😉 and bang, the disc tray kept opening and closing. It simply wouldn’t play any DVD.

More disappointed at the fact that I’d have to untangle all the wires again to put it back in the box than having to return it, I decided to email Luzern Tech to find out the what the return process was from the horses mouth as such. 2 days later I still hadn’t heard back from Luzern Tech.

Looking at their negative comments on eBay, maybe I shouldn’t have been surprised.

One of the negative feedbacks that stuck out to me most was one where a guy won an auction for a few pounds and when he didn’t receive the product questioned Luzern Tech as to why. They said they were out of stock. This is as far as I know against eBay’s terms of service!

Anyway, I kept faith and just thought I’d been a little unlucky since they did have a fairly high rating of 97% on eBay.

When I finally got a reply from Luzern Tech, I realised something was wrong. They sent me a RMA number and asked me to deliver it back to them. At no stage did anyone ask me what was wrong with the player.

So I went off packaged it up and delivered it back to Luzern Tech’s warehouse in Blanchardstown, Dublin as this was obviously their process.

When I got there, I found an office block with a logo the very same to Luzern Tech’s except it was called Luzern Solutions.

When I rang the bell, another shocker came to me… The guy at the end of the intercom said “You have a delivery? Is it a return? You are in the wrong place if it is”.

The first thing that struck me was “Is it a return”, obviously well used to people coming to the wrong door to drop off a broken product. The second thing was, “you are in the wrong place”. Granted the main entrance was only at the other side of the building, it just seemed very shady to me.

Anyway, I dropped it off and for days didn’t hear a word from them until I went chasing them again. A few days later, I got what looked like an automated response from them stating that I would be getting a refund.

Again, no-one asked me at all what was wrong with the player. It was as if they already knew it would be returned anyway and were just happy to give me my money back.

Today I got my refund, except I was only refunded for the price of the player and not for delivery.

My belief is that I bought something for well below what it should have sold for, so in order to fulfil the order, the just sent me out a broken player knowing I would send it back and they could give me my refund.

Oh and this is all from a company that say they are reputable – take a look at their website – www.luzernsolutions.com

They even have the nerve to state:

“PROOF! …..

We know we’re good!!  We have the highest feedback rating on eBay of any high-volume refurbished product reseller. We also maintain customer feedback ratings with the very same systems, staff, and procedures. “

That’s a blatant lie as many users of eBay will be aware of.

I’m now just fighting to get all my monies refunded, but do you think I’ve heard from them? You got it… no

I guess the motto of this story, be very careful when dealing with this crowd. If you buy something, make sure it’s at a decent price or you’re likely to get a dud.

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